f.a.q.

SHIPPING & DELIVERY

[HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?]

when your order is shipped out, you'll receive a shipment confirmation email; should you have chosen a shipping rate that includes tracking, you'll also receive that tracking link so you can follow your order straight to your doorstep.

[WHEN WILL I GET MY GORGEOUS THINGS?]

orders ship between 1-3 business days from the order date. transit time averages 3-6 business days (almost all orders are shipped via Canada Post - and we offer free ground shipping for orders within canada - heavy goods/orders over 5kg will be charged shipping).

international orders, (barring australia, new zealand, asia) often take up to 4 business weeks to be delivered; but from experience, they usually arrive much quicker than that!

[MY PACKAGE CLAIMS TO BE DELIVERED... BUT WHERE IS IT?]

we recommend shipping to a secure, attended location. should your package go missing, unfortunately in this scenario we cannot assist in recovering your package, but usually, your order is almost always being held at your local post office. why not get in touch with your mail carrier if possible, or pay a visit in person to your post office. very occasionally, a package will get returned to us, in which case we can issue a refund or offer re-delivery.

[DO YOU SHIP OUTSIDE OF CANADA?]

not only do we like to travel internationally, our pretty things like to as well. we ship to the following places: Canada, most of Europe, Mexico, South America, South Africa, a large chunk of Asia, Australia, New Zealand, and the United States. if your country is not on this list and you would like to place an order, please contact us at b@bibelotandtoken.com

[HEY. WILL I GET CHARGED CUSTOMS AND/OR DUTIES?]  

this is a possibility. international orders may be charged customs fees. we're not personally involved with customs and we definitely do not collect those fees - therefore, we're not responsible for any other charges that might be incurred.

[TAXES]

Canadian customers will pay HST according to their provincial rate. American & international customers are responsible for all taxes and import duties levied by their respective countries.

[HOW LONG WILL IT TAKE TO GET TO ME?]

all items are sent through Canada Post. average shipping times vary depending on where you order from: 
  • approx. 7 business days within Canada
  • approx. 12 business days (excluding weekends) for US orders
  • approx. 4-6 weeks for Europe and Australia
  • approx. 6 weeks for Asia
  • ordering from another country? please note that items will take longer to reach you the further away you are from Canada. packages are often-times delayed through customs, which is a bummer, but completely beyond our control! patience is a virtue that might come in handy.  if you need something in a hurry, email b@bibelotandtoken.com before you click the buy button. 

PAYMENT & ORDERING

[GOT A PRIVACY POLICY?]

we will never (ever!) give out your information to anyone. no spam, no nothing. guaranteed. if you sign-up for our newsletter, those addresses and your precious inbox real estate will forever remain in the vault.

[MY CREDIT CARD NUMBER WILL BE PROTECTED, RIGHT?]

absolutely. all transactions are secure and encrypted and we don't store any of your payment information.

[WHAT PAYMENT METHODS DO YOU ACCEPT?]

all major credit cards - Visa, MasterCard and American Express. you can also pay using PayPal. i can't wrap my head around BitCoin, so please, don't ask if that's going to happen. 

[OTHER STUFF]

want to see something in particular on bibelot & token? have a product you might want us to consider? want to say hi? need to know the square root of 76650? send a quick note to b@bibelotandtoken, and we'd love to take a look. (276.857363998).

[I HAVE A BLOG. CAN I USE YOUR PRETTY, PRETTY PHOTOS?]

sure! just make sure to link back to us, and give us a little credit, would you? 

[THANK YOU for visiting! we're so glad you came! bianca @ bibelot & token!]

LET'S MINGLE:

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